Leadership and Strategic Management
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Business Leadership Skills
- Direct your organization's future while managing today's bottom line by thinking strategically, assessing the financial implications of decisions, mobilizing change, and communicating with other business leaders.
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High Performance Leadership
- Learn the high-performance leadership skills that will turn you into a leader who can assure organizational agility, create a culture of execution, develop a team of engaged employees, and coach others to success.
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Change Leadership
- Identify opportunities for change, negotiate support, and implement the initiatives. Ensure successful implementation by managing conflict, organizing resources, motivating and directing, and developing political and organizational agility.
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Executive Leadership
- Leaders take initiative, think and plan strategically, overcome obstacles and impact the bottom line. Learn how to be an Executive Leader: critically evaluate information, make hard decisions, and generate new ideas for innovation. This certificate program will identify your leadership strengths, develop new skills, and enhance the effectiveness of your team.
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Managing for Execution
- Learn the high-performance leadership skills you need to execute your initiatives: managing for momentum, negotiating for results, and coaching for excellence.
Project Leadership and Systems Design
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A Systems Approach to Product and Service Design
- Learn the systems approach to designing products and services, addressing the needs of stakeholders, thinking through problems with greater rigor, and presenting ideas more effectively—all vital skills which can be applied to almost any field or industry.
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Project Leadership
- Lead project and cross-functional teams to success by mastering the leadership skills necessary to build and manage teams, exercise influence without authority, and monitor and control project performance.
Financial Management
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Financial Management
- As a non-financial manager, learn how to communicate with Finance personnel to interpret financial information, recognize risk and return issues inherent in capital budgeting decisions, interpret capital structuring decisions, assess the costs and benefits of business decisions, and effectively communicate operational and financial strategies to maximize economic value for your organization.
Management Essentials
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Supervisory Skills
- Fulfill workplace responsibilities successfully by hiring and motivating employees, resolving workplace confrontations, preventing and addressing inappropriate behavior, managing time well, and communicating effectively.
Human Resources Management
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HR: Selection and Staffing
- Evaluate staffing needs and fill vacancies with the best candidates. Understand legal and ethical issues in hiring, communicate effectively throughout recruitment, and strategically address employee retention.
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HR: Foundations of Employee Relations
- Establish work/life balance initiatives and create a more positive workforce. Examine situations from legal, organizational, and cultural perspectives to improve organizational efficiency.
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Human Resources Practices
- Add value to your organization by increasing proficiency in employment law, employee benefits, employee relations, compensation, selection and staffing, and performance management and appraisal.
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Strategic Human Resources Practices
- Become an HR leader by influencing organizational leaders and aligning HR strategy. Use diversity and inclusion to increase profits, develop a talent management culture, and engage employees.
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International Human Resources Practices
- Add value to your organization by increasing proficiency in employee benefits, employee relations, compensation, selection and staffing, and performance management and appraisal.
Hospitality and Foodservice Management
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Hospitality Marketing
- Take a marketing initiative from concept to concrete plan by gathering data, identifying strategic opportunities through analysis, and creating a marketing plan to guide execution.
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Restaurant Revenue Management
- Build your understanding of the restaurant revenue management approach, and find out how to implement it in five steps. Learn why meal duration has a profound effect on the bottom line and how pricing strategies are used to attract customers and increase revenue.
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Foodservice Management
- Manage menu planning, purchasing, receiving, storage, production, and delivery. Identify strategies for further improvement, and implement them to increase overall revenue.
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Hotel Revenue Management
- Maximize revenue by applying forecasting and availability controls, managing pricing and distribution channels, using overbooking and group management practices, and through the use of nontraditional revenue management practices.
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Hotel Real Estate Investments and Asset Management
- Well-structured hotel real estate investments create value and bring benefits to all partners in a deal: owners, management companies, and/or lenders. Understanding the value of hotel real estate investments and management contracts from the perspective of all parties is critical to the success of mid-level and senior management in the hospitality and real estate industries.
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Strategic Hospitality Management
- Create and implement a strategic plan for your property or firm that will result in a sustainable competitive advantage and ensure superior results; learn the techniques and principles of strategic thinking and how to implement a change initiative.
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Essentials of Hospitality Management
- Develop your management expertise and build a wide range of skills with this essential certificate for hospitality managers. Marketing, finance, revenue management, coaching, and more are included.
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Managing People for Success
- Find out how to create and maintain a high-performance team by addressing individual needs and building team cohesiveness. Discover how to improve your team’s productivity through time and stress management. Learn the secrets of providing phenomenal customer service.
