Tactics and Skills for Negotiating
Course ID: ILRSM516Learn how to be a proactive negotiator and how to conduct effective negotiations. Ensure that you negotiate strategically and tactically in order to close the deal.
Description
Successful negotiation demands the flawless execution of a well-crafted strategy. This course develops the skills necessary to ensure that you can think both strategically and tactically at the negotiation table and master the techniques and maneuvers that will determine your success or failure.
This course provides a practical framework for managing negotiations that can be used in almost any type of negotiation. This course clearly guides you through the process of negotiating to ensure that you are able to execute your strategy and achieve your objectives. How a negotiation starts can significantly affect how it ends; this course ensures that you are able to set the initial tone for your negotiations, decide whether you should make the first move, determine how to present your proposals, and establish your negotiation style. It also provides tools to ensure that your ego does not impair your ability to gain your desired outcome.
Once the negotiation has commenced, this course fully explores strategies and tactics for engaging the other party to ensure that you understand their position, can elicit additional information from them, and present your own arguments most effectively. This course focuses on developing an increased capacity to listen, ask proactive questions that will move the agenda forward, and make the appropriate arguments to achieve your objectives. Bluffing is explored in detail to provide you with mastery of the concept so you can determine if and when it is an appropriate tactic to use in a variety of situations. The strategic use of emotional expression is also explored as a potentially advantageous tactic. Finally, effective closing techniques are discussed in detail to help ensure that you end up with a negotiated agreement that meets all your objectives.
This course is based upon the academic and applied research of the Cornell ILR School’s Professor Samuel Bacharach and makes extensive use of real-world examples and situations, advice and insight from negotiation experts, and opportunities to apply and practice the skills in authentic situations.
Who Should Take This Course?
Negotiation is an integral part of almost every business activity. This course is essential for managers, leaders, and individual contributors who need to master the skill of conducting negotiations to ensure that they achieve their objectives.Certificate Information
This course can be applied toward the following certificates:Course Format
eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.
This course contains the following modules:
- Getting Started
- Avoiding the ego trap
- Establishing setting and tone
- Making the first move
- Deciding how many issues to put on the table
- Being cooperative or competitive
- Engaging the Other Party
- Being a Proactive Listener
- Asking Proactive Questions
- Making Proactive Arguments
- Knowing When to Bluff
- Using emotions effectively
- Closing the deal
Benefits to the Learner
Learners who complete this course will be able to:
- Avoid the dangers of ego
- Establish the negotiation setting and make the first move
- Decide whether to be cooperative or competitive
- Use proactive arguments, questions, and emotions to engage the other party
- Close negations effectively
Authoring Faculty
Samuel B. Bacharach, Ph.D., McKelvey-Grant ProfessorSponsoring School
Cornell University's School of Industrial and Labor RelationsTotal Learning Time
Approximately six hours over a period of two weeks.Enrollment
Price: $699.00(This price is good as of 09/02/2010.)
To register, click 'Enroll Now' at right, or contact an Enrollment Counselor at info@ecornell.com or 1-866-326-7635 (+1-607-330-3200 from outside the United States).
Certificate programs are eligible for eCornell Payment Plans. Discounts are available for military personnel, veterans, and Cornell University Alumni. eCornell programs are not eligible for financial aid or federal Pell Grants. Contact an enrollment counselor for more information.
September 29, 2010
October 27, 2010
Click 'Enroll Now' to see available dates beyond October 27, 2010.
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HRCI Recertification
Project Management Institute Professional Development Units
This course qualifies for 8.00 Professional Development Units (PDUs) from the Project Management Institute (PMI) for Professional Project Managers (PMPs) seeking ongoing education and professional development for continuing certification. eCornell is a Global Registered Education Provider of PMI. PDUs are designated as Category 3.
Technical Requirements
With all eCornell courses, access is easy. Participants only need a computer and an Internet connection. To view specific technology requirements, visit our Technology Requirements page.
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