ILRMD501

Selection Requirements and Communications Skills for Interviewing

Structure effective interviews by focusing on communication and listening skills. Eliminate bias and stereotyping of job candidates and understand legal aspects of employment practices.

Description

Making the wrong hiring choices is costly and time consuming for organizations of all sizes. An effective way for businesses to identify the best candidates for a position is through a structured, job-focused interviewing process, where interviewers have effective interviewing skills and understand the legal aspects of employment practices. In this interactive, skill-based course, participants learn how to structure an interview using the Results-based Selection Requirements (RSR) process.

This model eliminates bias and stereotyping of job candidates, examines compliance with employment laws, and focuses on the communication and listening skills required for effective interviewing.

Who Should Take This Course?

This course is indispensable for human resource and recruiting specialists, as well as managers working at all levels of the organization who are involved in the hiring process.

Course Format

eCornell takes a problem-based approach to learning, and builds each course around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content. This course contains the following modules:

• Communication Skills for Interviewing
• Determining your communication style and applying it productively during the interview process
• Three primary communication styles and the strengths of each
• Increasing the degree to which you are perceived as approachable to elicit more candid responses from candidates
• Nonverbal, verbal, and interpretive dimensions of listening
• Using Job Results to Develop Selection Requirements
• Why develop Results-based Selection Requirements (RSRs)
• Preparing a Results-based Selection Requirements form

Benefits to the Learner

After completing the course, participants will be able to:

• Develop and demonstrate effective, unbiased interviewing techniques
• Use advanced listening skills
• Learn how approachability and openness can elicit candid responses from job candidates
• Recognize and ensure compliance with applicable employment processes
• Design and implement a system of Results-based Selection Requirements as a foundation for the interview process

Authoring Faculty

Cathy Lee Gibson, Cornell/ILR Extension Faculty, Associate Director, Human Resource series

Anthony Panos, Cornell/ILR Extension Faculty, Statewide Director, Management series

Sponsoring School

Cornell University's School of Industrial and Labor Relations

Total Learning Time

Approximately 5-6 hours over a period of two weeks.

Certificate Information

This course can be applied toward the following certificates:

• HR: Selection and Staffing
• ME: Interviewing and Selection
• Supervisory Skills

ACE CREDIT Recommendation

This course contributes to an eCornell Certificate Program that has been recommended for college credit by the American Council on Education's College Credit Recommendation Service (CREDIT). Please refer to the Certificate information page for additional details.

HRCI Recertification

This course been approved for six (6) recertification credit hours toward PHR, SPHR, and GPHR recertification through the Human Resource Certification Institute. Please contact the Human Resource Certificate Institute (HRCI) for further information about certification or recertification.

Project Management Institute Professional Development Units

This course qualifies for 4.25 Professional Development Units (PDUs) from the Project Management Institute (PMI) for Professional Project Managers (PMPs) seeking ongoing education and professional development for continuing certification. eCornell is a Global Registered Education Provider of PMI. PDUs are designated as Category 3.