ILRMD509

The Impact of Personality Styles on Communication

Develop effective interpersonal communication skills. Improve ability to work with and manage employees.

Description

Interpersonal communication is one of the most challenging and important aspects of a successful career. It is essential for leaders and managers to understand the basics of communications, their own communication styles, the critical role of emotional intelligence, and the impact of all of this on their co-workers and their organization. In this course, participants will learn why good interpersonal communication skills are so important, how personality styles affect personal communication styles, and how this understanding can improve one’s ability to work with and manage employees.

Who Should Take This Course?

Employees with supervisory responsibilities, entry-level managers and supervisors, and shift supervisors. Members of revolving project teams with no direct reports.

Course Format

eCornell takes a problem-based approach to learning, and builds each course around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer specific questions about the course content. This course contains the following modules:

• Effective Communication
• Competencies of good communication
• Benefits of improved communication in the workplace and elsewhere
• Emotional intelligence and how it relates to communication competencies
• Communication Preferences
• The impact of the four Myers-Briggs scales
• Effects of personality type on methods of communication
• Work preferences for a variety of Myers-Briggs types
• The effect of various response styles in different work place situations
• Listening
• Skills needed to listen actively
• The role of nonverbal communication in listening

Benefits to the Learner

After completing this course, participants will be able to:

• Increase awareness of, and ability to manage, workplace communication behaviors
• Understand the influence of personality type on communication
• Develop strategies for effective listening
• Sustain positive rapport during difficult discussions
• Manage nonverbal messages
• Give constructive feedback

Authoring Faculty

Nancy Lampen, Director, International Programs

Sponsoring School

Cornell University's School of Industrial and Labor Relations

Total Learning Time

Approximately 5-6 hours over a period of two weeks.

Certificate Information

This course can be applied toward the following certificates:

• HR: Foundations of Employee Relations
• ME: Interviewing and Selection
• ME: Managing Productivity
• Supervisory Skills

ACE CREDIT Recommendation

This course contributes to an eCornell Certificate Program that has been recommended for college credit by the American Council on Education's College Credit Recommendation Service (CREDIT). Please refer to the Certificate information page for additional details.

HRCI Recertification

This course been approved for six (6) recertification credit hours toward PHR, SPHR, and GPHR recertification through the Human Resource Certification Institute. Please contact the Human Resource Certificate Institute (HRCI) for further information about certification or recertification.

Project Management Institute Professional Development Units

This course qualifies for 6.50 Professional Development Units (PDUs) from the Project Management Institute (PMI) for Professional Project Managers (PMPs) seeking ongoing education and professional development for continuing certification. eCornell is a Global Registered Education Provider of PMI. PDUs are designated as Category 3.