Managing Dynamic Teams

Engage team members and motivate them to function well together, accept more responsibility, and reach peak performance. Master the dynamics of group decision making and evaluate performance.

Description

Teamwork gets tasks done. But what is a team? How does it function? What are the dynamics of a team? What does it take to be an effective team leader? This course teaches you the characteristics of a well-functioning team and techniques for effective group decision-making. You'll learn how to develop and adapt your own leadership style, how to set effective team goals, and how to implement strategies to secure the commitment of team members.

This course will provide you with proven techniques to help you and your team reach peak performance. You'll learn ways to engage, involve, and motivate team members so they work better as a group and accept higher levels of responsibility. You'll learn the dynamics of group decision making and how to evaluate your team's performance.

Who Should Take This Course?

Hospitality professionals who lead or manage teams of people, or aspire to, and seek to enhance team functioning and decision making to improve overall productivity.

Course Format

All eCornell courses are delivered online and are self-paced. An eCornell instructor leads the online discussions, grades any course projects, and is available to answer specific questions about the course content.

This course contains the following modules:

• Understanding teams
• Effective team leadership
• Facilitating group decisions
• Effective problem solving

Benefits to the Learner

After completing this course, participants will be able to:

• Explain the principles of group dynamics and development
• Describe the dimensions of team member behavior
• Assess how effectively a team functions
• Apply the techniques of team decision making
• Facilitate the effective participation of team members in problem solving discussions
• Apply the principles of team problem solving
• Apply the principles of effective meeting preparation and management
• Manage meeting participation for high quality outcomes

Authoring Faculty

Florence Berger, Ph.D., Professor

Judi Brownell, Ph.D., Professor

Florence Berger, Ph.D., Professor

Sponsoring School

Cornell University's School of Hotel Administration

Total Learning Time

Approximately twelve to fifteen hours over a period of four weeks.

Certificate Information

This course can be applied toward the following certificate:

• Master Certificate in the Essentials of Hospitality Management

ACE CREDIT Recommendation

This course contributes to an eCornell Certificate Program that has been recommended for college credit by the American Council on Education's College Credit Recommendation Service (CREDIT). Please refer to the Certificate information page for additional details.