Alternative Dispute Resolution

Implement arbitration, mediation, facilitation, and other third-party techniques to resolve workplace conflict and prevent litigation. Minimize future risks associated with workplace disputes.

Description

Each year the inefficient handling of organizational conflict results in loss of productivity and the expenditure of millions of dollars in costly and lengthy litigation. In this course, participants analyze case studies illustrating why Alternative Dispute Resolution (ADR) is an effective alternative to costly litigation, and learn how to implement strategies such as arbitration, mediation, facilitation, and other third-party techniques to resolve workplace conflict. Participants also learn how to use ADR to minimize the future risks associated with common workplace disputes.

Who Should Take This Course?

This course is essential for senior leadership, mid-level managers, department heads, and human resource, business unit, and other managers working throughout the organization in virtually any industry. It is also indispensable for members of the legal community who advise organizations about employment practices.

Course Format

All eCornell courses are delivered online and are self-paced. An eCornell instructor leads the online discussions, grades any course projects, and is available to answer specific questions about the course content.

This course contains the following modules:

• The Right Time for ADR
  • Why organizations are using ADR and why it's effective
  • Social, organizational, and individual influences in organizational conflict
  • Risk profiles
  • Precipitating events
• Putting ADR to Work
  • Third-party techniques and processes
  • Issues of bias and neutrality
  • Effective approaches to specific issues
  • ADR methods available
  • Costs and benefits associated with ADR methods

Benefits to the Learner

After completing this course, participants will be able to:

• Differentiate between types of organizational conflict
• Determine which ADR tools, techniques, and processes are appropriate for their organizations
• Use ADR tools, techniques, and processes to resolve disputes in an organization
• Assess the cost benefits and reduce the risks of using ADR methods

Authoring Faculty

David Lipsky, Ph.D., Professor

Ronald L. Seeber, Ph.D., Professor

Sponsoring School

Cornell University's School of Industrial and Labor Relations

Total Learning Time

Approximately five to six hours over a period of two weeks.

Certificate Information

This course can be applied toward the following certificate:

• Business Leadership Skills

HRCI Recertification

This course been approved for six (6) recertification credit hours toward PHR, SPHR, and GPHR recertification through the Human Resource Certification Institute. Please contact the Human Resource Certificate Institute (HRCI) for further information about certification or recertification.