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The Impact of Personality Styles on Communication

Course ID: ILRMD509
Develop effective interpersonal communication skills. Improve ability to work with and manage employees.

Description

Interpersonal communication is one of the most challenging and important aspects of a successful career. It is essential for leaders and managers to understand the basics of communications, their own communication styles, the critical role of emotional intelligence, and the impact of all of this on their co-workers and their organization. In this course, participants will learn why good interpersonal communication skills are so important, how personality styles affect personal communication styles, and how this understanding can improve one’s ability to work with and manage employees.

Who Should Take This Course?

Employees with supervisory responsibilities, entry-level managers and supervisors, and shift supervisors. Members of revolving project teams with no direct reports.

Enrollment

To register, contact an Enrollment Counselor at info@ecornell.com or 1-866-326-7635 (+1-607-330-3200 from outside the United States).

Certificate programs are eligible for eCornell Payment Plans. Discounts are available for military personnel, veterans, and Cornell University Alumni. eCornell programs are not eligible for financial aid or federal Pell Grants. Contact an enrollment counselor for more information.

Next 3 Course available dates are:

March 17, 2010
April 14, 2010
May 12, 2010

Click 'Add to Cart' to see available dates beyond May 12, 2010.

Course Format

eCornell takes a problem-based approach to learning, and builds each course around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer specific questions about the course content. This course contains the following modules:

Effective Communication

Competencies of good communication
Benefits of improved communication in the workplace and elsewhere
Emotional intelligence and how it relates to communication competencies

Communication Preferences

The impact of the four Myers-Briggs scales
Effects of personality type on methods of communication
Work preferences for a variety of Myers-Briggs types
The effect of various response styles in different work place situations

Listening

Skills needed to listen actively
The role of nonverbal communication in listening

Benefits to the Learner

After completing this course, participants will be able to:

Increase awareness of, and ability to manage, workplace communication behaviors
Understand the influence of personality type on communication
Develop strategies for effective listening
Sustain positive rapport during difficult discussions
Manage nonverbal messages
Give constructive feedback

Authoring Faculty

Nancy Lampen, Director, International Programs

Sponsoring School

Cornell University's School of Industrial and Labor Relations

Total Learning Time

Approximately 5-6 hours over a period of two weeks.

Certificate Information

This course can be applied toward the following certificates:

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ACE CREDIT Recommendation

This course contributes to an eCornell Certificate Program that has been recommended for college credit by the American Council on Education's College Credit Recommendation Service (CREDIT). Please refer to the Certificate information page for additional details.

HRCI Recertification

This course been approved for six (6) recertification credit hours toward PHR, SPHR, and GPHR recertification through the Human Resource Certification Institute. Please contact the Human Resource Certificate Institute (HRCI) for further information about certification or recertification.

Project Management Institute Professional Development Units

This course qualifies for 6.50 Professional Development Units (PDUs) from the Project Management Institute (PMI) for Professional Project Managers (PMPs) seeking ongoing education and professional development for continuing certification. eCornell is a Global Registered Education Provider of PMI. PDUs are designated as Category 3.

Technical Requirements

With all eCornell courses, access is easy. Participants only need a computer and an Internet connection. To view specific technology requirements, visit our Technology Requirements page.