ILRMDC1
Supervisory Skills
Fulfill workplace responsibilities successfully by hiring and motivating employees, resolving workplace confrontations, preventing and addressing inappropriate behavior, managing time well, and communicating effectively.
Enrollment Information
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Description
eCornell has worked hand-in-hand with Cornell University’s School of Industrial and Labor Relations to adapt its renowned Supervisory Skills Certificate for convenient online delivery. This series of 11 courses provides supervisors and managers from entry level to mid-level with the skills and competencies they need to manage their time, communicate effectively, motivate their employees, resolve workplace confrontations, prevent and address inappropriate workplace behavior, conduct legal and unbiased employee interviews, and manage the performance of their direct reports.
Whether taken individually to develop or sharpen specific skills or collectively in pursuit of the certificate, these courses will help supervisors and managers become more efficient, more effective, and better able to fulfill their workplace responsibilities. In addition, students who earn the full certificate possess a recognized and highly-regarded credential to give them the competitive edge they are seeking while contributing greater value to their organization.
Who Should Take This Certificate?
The courses comprising the Supervisory Skills Certificate are designed for shift supervisors, entry-level managers and supervisors up to mid-level managers seeking an opportunity to obtain a richer, deeper understanding of supervisory and management skills.
ILRMD501
Selection Requirements and Communications Skills for Interviewing
Structure effective interviews by focusing on communication and listening skills. Eliminate bias and stereotyping of job candidates and understand legal aspects of employment practices.
Course Details
ILRMD502
Legal and Unbiased Interviewing and Selection
Conduct effective interviews and select the best-qualified candidates. Create a positive, legal, unbiased interviewing environment.
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ILRMD503
Overcoming Barriers to Successful Management
Create a continuous-improvement process in which employees communicate and collaborate to increase productivity, creativity, and efficiency. Improve overall performance by shifting professional paradigms.
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ILRMD504
Leading People to Higher Performance
Create a motivated, team-oriented environment that aligns individual employee motivators with organizational goals. Appropriately confront problems and resolve workplace conflicts.
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ILRMD505
Legal Issues in the Workplace
Improve understanding of organizational legislation and employment law. Learn to recognize and avoid legal risk in the workplace.
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ILRMD506
Preventing and Addressing Inappropriate Workplace Behaviors
Practice appropriate, legal behavior when interviewing, evaluating, and disciplining employees. Handle inappropriate behavior in accord with company policy and industry best practices.
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ILRMD507
The Power of Managing Your Time and Personal Priorities
Master time management and change mental patterns to enhance productivity. Set priorities that reflect personal values and life goals.
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ILRMD508
Managing People Issues to Stay Focused on Priorities
Maintain good work relationships to promote harmony and efficiency. Handle unproductive situations by resolving conflicts and communicating effectively.
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ILRMD509
The Impact of Personality Styles on Communication
Develop effective interpersonal communication skills. Improve ability to work with and manage employees.
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ILRMD510
Managing Communication Challenges
Become both assertive and professional in dealing with communication challenges in the workplace. Analyze and use criticism for self-improvement.
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ILRMD511
Managing Performance
Set organization-specific goals that motivate employees and organizational productivity. Improve performance through ongoing feedback and evaluation.
Course Details
Accreditation
Students who successfully complete all 11 courses in this series receive a Supervisory Skills Certificate from Cornell University.
Cornell’s School of Industrial and Labor Relations (ILR) awards 0.6 Continuing Education Units (CEUs) to each student who has successfully completed each course in the Supervisory Skills Certificate series.
ACE CREDIT Recommendation
The American Council on Education recommends this Certificate Program for 4 semester hours in Supervision, Management, or Business Communications in the upper division baccalaureate degree category.
HRCI Recertification
Most of the courses in this certificate series have each been approved for six (6) recertification credit hours toward PHR, SPHR, and GPHR recertification through the Human Resource Certification Institute. See individual course descriptions for more information. Please contact the Human Resource Certificate Institute (HRCI) for further information about certification or recertification.
With all eCornell courses, access is easy. Participants only need a computer and an Internet
connection. To view specific technology requirements, visit our
Technology Requirements page.
