Communicating and Coaching and Counseling for Improved Performance

Improve performance and resolve workplace issues through effective communications with all members of an organization. Provide counseling and coaching to employees.

Description

This course covers the relationship between effective communication and coaching and counseling to employee relations. The course uses an interactive case study simulation to address many of the topics.

Participants will examine the ways communication occurs in an organization, communication styles, and techniques for gathering information. The second part of the course explores appropriate uses of coaching and counseling, and also addresses workplace violence, a related topic that must be addressed by HR professionals.

Who Should Take This Course?

Human Resources professionals who have responsibility for employee relations in their organizations. Employees who have recently assumed this function in addition to other duties.

Course Format

eCornell takes a problem-based approach to learning, and builds each course around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer specific questions about the course content. This course contains the following modules:

• Communicating to Enhance Employee Relations
• Four basic communication styles, and the connection between communication styles and communication problems
• Using appropriate communication styles to address employee relations issues
• Effective communication techniques
• Methods of information gathering
• The relationship between communication practices and employee relations

• Coaching and Counseling for Improved Performance
• The steps involved in coaching and counseling
• Benefits of coaching and counseling from both an employee's and manager's perspective
• Coaching and counseling techniques for specific situations

Benefits to the Learner

After completing this course, participants will be able to:

• Utilize effective communication strategies to evaluate and resolve employee concerns and issues
• Utilize effective coaching and counseling techniques and discipline strategies for improved performance
• Discuss measures for preventing violence in the workplace

Authoring Faculty

Mary S. Rudder, Adjunct Instructor

Sponsoring School

Cornell University's School of Industrial and Labor Relations

Total Learning Time

Approximately 5-6 hours over a period of two weeks.

Certificate Information

This course can be applied toward the following certificates:

• HR: Foundations of Employee Relations
• Human Resources Studies

HRCI Recertification

This course been approved for six (6) recertification credit hours toward PHR, SPHR, and GPHR recertification through the Human Resource Certification Institute. Please contact the Human Resource Certificate Institute (HRCI) for further information about certification or recertification.