Systems and Strategies for Managing Organizational Conflict

Design and implement an integrated management system in your organization. Reduce productivity losses and litigation risks associated with workplace conflict.

Description

Workplace conflict is common in organizations. In order to manage this issue effectively and reduce the loss of productivity and high costs of litigation associated with it, modern organizations are developing specific strategies to identify and manage conflict. This course uses a fictional case study to teach participants how to design and implement an integrated conflict management system in their organizations and how to evaluate its effectiveness.

Who Should Take This Course?

This course is essential for senior leadership, mid-level managers, department heads, and human resource, business unit and other managers working throughout the organization in virtually any industry. It is also indispensable for members of the legal community who advise organizations about employment practices.

Course Format

All eCornell courses are delivered online and are self-paced. An eCornell instructor leads the online discussions, grades any course projects, and is available to answer specific questions about the course content.

This course contains the following modules:

• Designing a Conflict Management System (CMS)
  • The relationship between alternative dispute resolution (ADR) and conflict management systems
  • Determining whether an organization is a good candidate for a CMS
  • Elements of a good CMS design
• Implementation and Evaluation of a Conflict Management System
  • The steps to implementing an integrated CMS
  • Metrics and methods for evaluating whether a CMS is meeting the needs of an organization
  • Addressing evaluation considerations in the development of a conflict management system

Benefits to the Learner

After completing this course, participants will be able to:

• Outline a strategic approach to conflict management
• Design and develop an integrated conflict management system
• Implement an integrated conflict management system
• Evaluate the effectiveness of an integrated conflict management system

Authoring Faculty

David Lipsky, Ph.D., Professor

Ronald L. Seeber, Ph.D., Professor

Sponsoring School

Cornell University's School of Industrial and Labor Relations

Total Learning Time

Approximately five to six hours over a period of two weeks.

Certificate Information

This course can be applied toward the following certificates:

• Business Leadership Skills
• Systems and Processes in HR

HRCI Recertification

This course been approved for six (6) Strategic Management recertification credit hours toward SPHR and GPHR recertification and six (6) recertification credit hours toward PHR, SPHR, and GPHR recertification through the Human Resource Certification Institute. Please contact the Human Resource Certificate Institute (HRCI) for further information about certification or recertification.