Management Essentials

Perfect for those wanting to develop a strong base of knowledge to build any career better with eCornell’s management training courses. Our certificate series and professional management development training are taken from Cornell’s School of Industrial and Labor Relations and the School of Hotel Administration. These online management skills training courses are designed to give you the edge in ever-increasingly competitive markets that address specific consumer demands. We can help you develop better leadership skills, communication and understanding of legal issues on your schedule.

	Selection Requirements and Communications Skills for Interviewing

	ILRMD501 Selection Requirements and Communications Skills for Interviewing Structure effective interviews by focusing on communication and listening skills. Eliminate bias and stereotyping of job candidates and understand legal aspects of employment practices. Course Details

	Legal and Unbiased Interviewing and Selection

	ILRMD502 Legal and Unbiased Interviewing and Selection Conduct effective interviews and select the best-qualified candidates. Create a positive, legal, unbiased interviewing environment. Course Details

	Overcoming Barriers to Successful Management

	ILRMD503 Overcoming Barriers to Successful Management Create a continuous-improvement process in which employees communicate and collaborate to increase productivity, creativity, and efficiency. Improve overall performance by shifting professional paradigms. Course Details

	Leading People to Higher Performance

	ILRMD504 Leading People to Higher Performance Create a motivated, team-oriented environment that aligns individual employee motivators with organizational goals. Appropriately confront problems and resolve workplace conflicts. Course Details

	Legal Issues in the Workplace

	ILRMD505 Legal Issues in the Workplace Improve understanding of organizational legislation and employment law. Learn to recognize and avoid legal risk in the workplace. Course Details

	Preventing and Addressing Inappropriate Workplace Behaviors

	ILRMD506 Preventing and Addressing Inappropriate Workplace Behaviors Practice appropriate, legal behavior when interviewing, evaluating, and disciplining employees. Handle inappropriate behavior in accord with company policy and industry best practices. Course Details

	The Power of Managing Your Time and Personal Priorities

	ILRMD507 The Power of Managing Your Time and Personal Priorities Master time management and change mental patterns to enhance productivity. Set priorities that reflect personal values and life goals. Course Details

	Managing People Issues to Stay Focused on Priorities

	ILRMD508 Managing People Issues to Stay Focused on Priorities Maintain good work relationships to promote harmony and efficiency. Handle unproductive situations by resolving conflicts and communicating effectively. Course Details

	The Impact of Personality Styles on Communication

	ILRMD509 The Impact of Personality Styles on Communication Develop effective interpersonal communication skills. Improve ability to work with and manage employees. Course Details

	Managing Communication Challenges

	ILRMD510 Managing Communication Challenges Become both assertive and professional in dealing with communication challenges in the workplace. Analyze and use criticism for self-improvement. Course Details

	Managing Performance

	ILRMD511 Managing Performance Set organization-specific goals that motivate employees and organizational productivity. Improve performance through ongoing feedback and evaluation. Course Details

	Understanding Team Dynamics

	HAME504 Understanding Team Dynamics Organize individuals into highly effective, productive, dynamic teams. Create positive results and maintain competitive advantages through strong team performance. Course Details

	Facilitating Group Decisions

	HAME505 Facilitating Group Decisions Develop creative solutions and generate new ideas through efficient group decision making. Enhance productivity and performance through cohesive, flexible, responsive teams. Course Details

	Improving Personal and Workgroup Productivity

	HAME506 Improving Personal and Workgroup Productivity Lead team meetings that result in increased productivity. Structure personal time, workload, and priorities to maintain a positive work-life balance. Course Details

	Managing Change Initiatives

	HAME511 Managing Change Initiatives Carry out change initiatives that keep your organization productive and competitive in a dynamic environment. Assess your personal ability to facilitate change. Course Details

	Data Gathering and Analysis in the Hospitality Industry

	HAME515 Data Gathering and Analysis in the Hospitality Industry Gather, describe, and analyze data on the hospitality industry to extract meaningful business information. Course Details

	Statistical Decision Making for Hospitality Managers

	HAME516 Statistical Decision Making for Hospitality Managers Predict future behavior from existing data. Make effective decisions by using statistical tools, identifying significant trends, and analyzing organizational data. Course Details

	Creating Service Cultures

	HAME518 Creating Service Cultures Exceed customer expectations through establishing a strong internal service culture. Select and develop high-performing employees and set, maintain, and surpass service standards. Course Details

	Secrets of Phenomenal Customer Service

	HAME519 Secrets of Phenomenal Customer Service Ensure consistent, high-quality customer service. Use training to develop and reinforce effective service attitudes and skills in your employees. Course Details