Overcoming Barriers to Successful Management

Create a continuous-improvement process in which employees communicate and collaborate to increase productivity, creativity, and efficiency. Improve overall performance by shifting professional paradigms.

Description

Successful organizations use the creative energy of their employees in seeking solutions to organizational problems. They realize that those individuals involved in the actual work are in the best position to define systemic and process weaknesses and identify opportunities for improvement.

In this course, participants learn to increase productivity, creativity, and efficiency by involving their employees in a continuous improvement process that encourages improved communication and collaboration. Participants will also explore personal paradigms or patterns of thought and behavior that prevent them from achieving positive change and success.

Who Should Take This Course?

This course is important for all levels of managers, supervisors, and team leaders in virtually any industry who wish to continuously effect positive change and increase the productivity and efficiency of their organizations.

Course Format

eCornell takes a problem-based approach to learning, and builds each course around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer specific questions about the course content. This course contains the following modules:

• Paradigms and Change
• Paradigms and day-to-day challenges in the workplace
• Evaluating paradigms as useful or in need of change
• Recognizing "good" versus "bad" change Problem-solving techniques Involving employees in process changes
• Communication and Listening
• Barriers to communication
• Differing communication styles as barriers to getting work done
• Clear communication and use of terminology to avoid misunderstandings
• Approachability, trust, and effective communication
• Attitudes and behaviors that are essential to clear communication
• Active listening techniques

Benefits to the Learner

After completing the course, participants will be able to:

• Identify personal and professional paradigms and understand how shifts in thinking can improve performance
• Analyze when organizational change is beneficial and when it should be avoided
• Involve employees in problem solving and decision making
• Assess personal communication styles toward improved listening skills and approachability

Authoring Faculty

Anthony Panos, Cornell/ILR Extension Faculty, Statewide Director, Management series

Tom Willett, Associate Director, Management Development Programs

Sponsoring School

Cornell University's School of Industrial and Labor Relations

Total Learning Time

Approximately 5-6 hours over a period of two weeks.

Certificate Information

This course can be applied toward the following certificates:

• HR: Performance Management
• ME: Managing Performance
• ME: Managing Productivity
• Supervisory Skills

HRCI Recertification

This course been approved for six (6) recertification credit hours toward PHR, SPHR, and GPHR recertification through the Human Resource Certification Institute. Please contact the Human Resource Certificate Institute (HRCI) for further information about certification or recertification.

This course qualifies for 5.00 Professional Development Units (PDUs) from the Project Management Institute (PMI) for Professional Project Managers (PMPs) seeking ongoing education and professional development for continuing certification. eCornell is a Global Registered Education Provider of PMI. PDUs are designated as Category 3.

Project Management Institute Professional Development Units