Leading People to Higher Performance

Create a motivated, team-oriented environment that aligns individual employee motivators with organizational goals. Appropriately confront problems and resolve workplace conflicts.

Description

An improperly motivated workforce always results in a less efficient, less productive, and less profitable organization. The goals of individuals must be aligned with the goals of the organization in order to thrive.

In this course, participants will examine leadership styles that are exhibited by highly successful managers. They will explore techniques for aligning individual employee motivators with an organization's goals and interests. Participants will also learn how to create a motivated, team-oriented, and productive workforce and how to appropriately and positively confront problems and resolve conflict.

Who Should Take This Course?

This course is crucial for all levels of managers, supervisors, and team leaders who are responsible for the productivity and morale of their employees.

Course Format

eCornell takes a problem-based approach to learning, and builds each course around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer specific questions about the course content. This course contains the following modules:

• Motivating for Achievement
• Determining individual motivators
• Identifying motivational opportunities in work assignments
• The importance of motivation to a supervisor
• Non-financial motivators that support the goals of the organization and the employee
• Indicators of motivation
• Aligning motivators with organizational objectives
• Positive Confrontation
  • Confrontation as a motivational and developmental tool
  • Differences between confrontation and conflict
  • The consequences of avoiding confrontation
  • Common pitfalls to conflict resolution
  • Five-step process to resolve conflict
  • Six different types of difficult people
  • Techniques to make difficult people more productive
  • Progressive discipline

• Leadership
• A practical model for using different leadership styles
• The interrelationship between supervising, managing, and leadership techniques
• Balancing directive and supportive leadership styles to develop employees' performance

Benefits to the Learner

After completing this course, participants will be able to:

• Apply motivational techniques to improve employee performance and enhance productivity
• Align workers' personal goals with the goals of the organization
• Resolve internal conflict in a positive and productive manner
• Balance directive and supportive leadership styles to develop and improve employees' performance

Authoring Faculty

Anthony Panos, Cornell/ILR Extension Faculty, Statewide Director, Management series

Tom Willett, Associate Director, Management Development Programs

Sponsoring School

Cornell University's School of Industrial and Labor Relations

Total Learning Time

Approximately 5-6 hours over a period of two weeks.

Certificate Information

This course can be applied toward the following certificates:

• HR: Performance Management
• ME: Managing Performance
• ME: Managing Productivity
• Supervisory Skills

HRCI Recertification

This course been approved for six (6) recertification credit hours toward PHR, SPHR, and GPHR recertification through the Human Resource Certification Institute. Please contact the Human Resource Certificate Institute (HRCI) for further information about certification or recertification.

This course qualifies for 5.50 Professional Development Units (PDUs) from the Project Management Institute (PMI) for Professional Project Managers (PMPs) seeking ongoing education and professional development for continuing certification. eCornell is a Global Registered Education Provider of PMI. PDUs are designated as Category 3.

Project Management Institute Professional Development Units