Managing People Issues to Stay Focused on Priorities

Maintain good work relationships to promote harmony and efficiency. Handle unproductive situations by resolving conflicts and communicating effectively.

Description

Successful leaders and managers are dependent on their abilities to deal with and manage the interruptions, conflicts, and stress that are inherent in managing others. In this course, participants will learn about a number of resources and practical techniques for maintaining good working relationships and working with others efficiently and harmoniously. They will also learn the tools and techniques that are instrumental for effective communication and conflict resolution and how to deal with potentially unproductive situations and co-workers.

Who Should Take This Course?

Entry-level managers, administrative personnel, and shift supervisors. Employees needing to improve their priority management skills (such as information technology employees, office managers, etc.). Employees with supervisory responsibilities.

Course Format

eCornell takes a problem-based approach to learning, and builds each course around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer specific questions about the course content. This course contains the following modules:

• Manage Interruptions
• Recognizing interruptions that have little or no relevance to responsibilities
• Using a positive approach to handle interruptions
• Redesigning work to reduce interruptions
• Delegation, Motivation, and Communication
• The meaning of delegation and the strategic use of delegation techniques
• Applying active listening techniques to be more productive
• The value of prompt and lasting conflict resolution
• Tools that enhance efficiency
• Successfully Managing Stress
• Indicators that you are under stress, and situations in your life that generate stress
• Stress-management techniques

Benefits to the Learner

After completing this course, participants will be able to:

• Manage interruptions while maintaining good working relationships
• Improve productivity by delegating tasks, motivating others, and resolving conflicts
• Successfully manage stress
• Create an action plan for managing multiple priorities

Authoring Faculty

Judith D. Hampton, Adjunct Faculty

Sponsoring School

Cornell University's School of Industrial and Labor Relations

Total Learning Time

Approximately 5-6 hours over a period of two weeks.

Certificate Information

This course can be applied toward the following certificates:

• ME: Managing Productivity
• Supervisory Skills

This course qualifies for 6.00 Professional Development Units (PDUs) from the Project Management Institute (PMI) for Professional Project Managers (PMPs) seeking ongoing education and professional development for continuing certification. eCornell is a Global Registered Education Provider of PMI. PDUs are designated as Category 3.

Project Management Institute Professional Development Units