SHA01
Managing People More Effectively
Manage time effectively and implement strategies that increase productivity. Diagnose stress in yourself and other employees, and transform priorities into concrete, measurable goal statements.
Description
Do you manage time well? Do time-robbers inhibit your productivity? How can you prioritize tasks? Delegate more effectively? How do you reduce your personal stress and that of your employees? This program helps you manage time and stress and implement strategies to increase productivity. You'll learn how to analyze your work habits and activities. How to gain control over time-management situations. How to reduce your personal stress, and how to counsel "stressed-out" employees.
This program teaches you how to set priorities and take control of events, so events don't control you. You'll learn how to transform your priorities into concrete and measurable goal statements. You'll learn how to distinguish between urgent and important crises. How to diagnose stress in employees and how to offer employees effective counseling.
Who Should Take This Course?
Hospitality professionals who lead or manage teams of people and seek to enhance productivity and effectiveness for themselves and their employees; anyone wishing to enhance their skills in time and stress management.
Course Format
All eCornell courses are delivered online and are self-paced. An eCornell instructor leads the online discussions, grades any course projects, and is available to answer specific questions about the course content.
This course contains the following modules:
- Strategies for solving time-management problems
- Identifying and managing personal stress
- Signs and symptoms of employee problems
- Appropriate and effective counseling strategies
Benefits to the Learner
After completing this course, participants will be able to:
- Implement effective strategies to solve time management problems that you control
- Implement effective strategies to solve time management problems with others
- Diagnose stress-related symptoms
- Implement strategies to treat stress-related symptoms
- Identify the signs and symptoms of employee problems that require counseling
- Implement appropriate and effective counseling strategies
- Identify the point at which it is time to refer the employee to professional help
Authoring Faculty
Florence Berger, Ph.D., Professor
Judi Brownell, Ph.D., Professor Emeritus
Sponsoring School
Cornell University's School of Hotel Administration
Total Learning Time
Approximately twelve to fifteen hours over a period of four weeks.
Certificate Information
This course can be applied toward the following certificates:
With all eCornell courses, access is easy. Participants only need a computer and an Internet
connection. To view specific technology requirements, visit our
Technology Requirements page.
