ILRMD511

Managing Performance

Set organization-specific goals that motivate employees and organizational productivity. Improve performance through ongoing feedback and evaluation.

Description

Organizations that run at peak performance understand that managing employee performance must be an active, continuous, and structured process of valuable feedback and constructive assessment. In this course, participants learn how to successfully design and use an integrated performance management model to effectively set specific goals that are tied to the organization’s productivity and are a basis of ongoing feedback and periodic job evaluations.

Who Should Take This Course?

Entry-level managers and supervisors, and shift supervisors. Human Resources specialists, coordinators, and managers.

Recruiting professionals, administrative personnel who support the performance management process, and employees affected by corporate initiatives to improve supervisory effectiveness.

Course Format

eCornell takes a problem-based approach to learning, and builds each course around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer specific questions about the course content. This course contains the following module:

• Managing Performance
• The role of the manager in the performance management process
• Recognizing and overcoming factors that make managing performance challenging
• Managing within the "Nine Boxes" of performance management
• Collaborative goal setting
• Using ongoing feedback and effective performance-based communication
• Planning and writing performance appraisals, incorporating employee input
• Delivering a collaborative performance appraisal
• Engaging employees in the performance management process

Benefits to the Learner

After completing this course, participants will be able to:

• Demonstrate the role a manager should play in the performance management system
• Participate in a collaborative goal-setting process that reflects overall organization goals
• Use ongoing feedback and effective performance-based communication
• Deliver a collaborative performance appraisal

Authoring Faculty

Cathy Lee Gibson, Associate Director, NYC Office of Cornell University's School of Industrial and Labor Relations

Tom Willett, Director, Management Development Programs

Ronald M. Katz, Adjunct Faculty

Sponsoring School

Cornell University's School of Industrial and Labor Relations

Total Learning Time

Approximately 5-6 hours over a period of two weeks.

Certificate Information

This course can be applied toward the following certificates:

• ME: Managing Performance
• Supervisory Skills

ACE CREDIT Recommendation

This course contributes to an eCornell Certificate Program that has been recommended for college credit by the American Council on Education's College Credit Recommendation Service (CREDIT). Please refer to the Certificate information page for additional details.

HRCI Recertification

This course been approved for six (6) recertification credit hours toward PHR, SPHR, and GPHR recertification through the Human Resource Certification Institute. Please contact the Human Resource Certificate Institute (HRCI) for further information about certification or recertification.

Project Management Institute Professional Development Units

This course qualifies for 6.00 Professional Development Units (PDUs) from the Project Management Institute (PMI) for Professional Project Managers (PMPs) seeking ongoing education and professional development for continuing certification. eCornell is a Global Registered Education Provider of PMI. PDUs are designated as Category 3.