Communicating and Coaching and Counseling for Improved Performance
Course ID: ILRHR506Improve performance and resolve workplace issues through effective communications with all members of an organization. Provide counseling and coaching to employees.
Description
This course covers the relationship between effective communication and coaching and counseling to employee relations. The course uses an interactive case study simulation to address many of the topics.Participants will examine the ways communication occurs in an organization, communication styles, and techniques for gathering information. The second part of the course explores appropriate uses of coaching and counseling, and also addresses workplace violence, a related topic that must be addressed by HR professionals.
Who Should Take This Course?
Human Resources professionals who have responsibility for employee relations in their organizations. Employees who have recently assumed this function in addition to other duties.Enrollment
To register, contact an Enrollment Counselor at info@ecornell.com or 1-866-326-7635 (+1-607-330-3200 from outside the United States).Certificate programs are eligible for eCornell Payment Plans. Discounts are available for military personnel, veterans, and Cornell University Alumni. eCornell programs are not eligible for financial aid or federal Pell Grants. Contact an enrollment counselor for more information.
Next 3 Course available dates are:
September 15, 2010October 13, 2010
November 10, 2010
Course Format
eCornell takes a problem-based approach to learning, and builds each course around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer specific questions about the course content. This course contains the following modules:- Communicating to Enhance Employee Relations
- Four basic communication styles, and the connection between communication styles and communication problems
- Using appropriate communication styles to address employee relations issues
- Effective communication techniques
- Methods of information gathering
- The relationship between communication practices and employee relations
- Coaching and Counseling for Improved Performance
- The steps involved in coaching and counseling
- Benefits of coaching and counseling from both an employee's and manager's perspective
- Coaching and counseling techniques for specific situations
Benefits to the Learner
After completing this course, participants will be able to:- Utilize effective communication strategies to evaluate and resolve employee concerns and issues
- Utilize effective coaching and counseling techniques and discipline strategies for improved performance
- Discuss measures for preventing violence in the workplace
Authoring Faculty
Mary S. Rudder, Adjunct InstructorSponsoring School
Cornell University's School of Industrial and Labor RelationsTotal Learning Time
Approximately 5-6 hours over a period of two weeks.Certificate Information
This course can be applied toward the following certificates:- HR: Foundations of Employee Relations
- Human Resources Practices
- International Human Resources Practices
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Students who purchased this course also purchased:- Selection and Staffing: The Staffing Process
- Organizational Culture and Work/Life Balance
- Achieving Year-Round Performance Management and Appraisal
HRCI Recertification
Technical Requirements
With all eCornell courses, access is easy. Participants only need a computer and an Internet connection. To view specific technology requirements, visit our Technology Requirements page.
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