Alternative Dispute Resolution
Course ID: ILRSM503Implement arbitration, mediation, facilitation, and other third-party techniques to resolve workplace conflict and prevent litigation. Minimize future risks associated with workplace disputes.
Description
Each year the inefficient handling of organizational conflict results in loss of productivity and the expenditure of millions of dollars in costly and lengthy litigation. In this course, participants analyze case studies illustrating why Alternative Dispute Resolution (ADR) is an effective alternative to costly litigation, and learn how to implement strategies such as arbitration, mediation, facilitation, and other third-party techniques to resolve workplace conflict. Participants also learn how to use ADR to minimize the future risks associated with common workplace disputes.
Who Should Take This Course?
This course is essential for senior leadership, mid-level managers, department heads, and human resource, business unit, and other managers working throughout the organization in virtually any industry. It is also indispensable for members of the legal community who advise organizations about employment practices.Certificate Information
This course can be applied toward the following certificates:Course Format
All eCornell courses are delivered online and are self-paced. An eCornell instructor leads the online discussions, grades any course projects, and is available to answer specific questions about the course content.
This course contains the following modules:
- The Right Time for ADR
- Why organizations are using ADR and why it's effective
- Social, organizational, and individual influences in organizational conflict
- Risk profiles
- Precipitating events
- Putting ADR to Work
- Third-party techniques and processes
- Issues of bias and neutrality
- Effective approaches to specific issues
- ADR methods available
- Costs and benefits associated with ADR methods
Benefits to the Learner
After completing this course, participants will be able to:
- Differentiate between types of organizational conflict
- Determine which ADR tools, techniques, and processes are appropriate for their organizations
- Use ADR tools, techniques, and processes to resolve disputes in an organization
- Assess the cost benefits and reduce the risks of using ADR methods
Authoring Faculty
David Lipsky, Ph.D., Professor
Ronald L. Seeber, Ph.D., Professor
Sponsoring School
Cornell University's School of Industrial and Labor RelationsTotal Learning Time
Approximately five to six hours over a period of two weeks.Enrollment
Price: $599.00To register, click 'Add to Cart' at right, or contact an Enrollment Counselor at info@ecornell.com or 1-866-eCornell (+1-607-330-3200 from outside the United States).
Certificate programs are eligible for eCornell Payment Plans. Discounts are available for military personnel, veterans, and Cornell University Alumni. eCornell programs are not eligible for financial aid or federal Pell Grants. Contact an enrollment counselor for more information.
February 17, 2010
March 31, 2010
Click 'Add to Cart' to see available dates beyond March 31, 2010.
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Students who purchased this course also purchased:HRCI Recertification
Technical Requirements
With all eCornell courses, access is easy. Participants only need a computer and an Internet connection. To view specific technology requirements, visit our Technology Requirements page.
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