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Communicating and Coaching and Counseling for Improved Performance

Course ID: ILRHR506
Improve performance and resolve workplace issues through effective communications with all members of an organization. Provide counseling and coaching to employees.

Description

This course covers the relationship between effective communication and coaching and counseling to employee relations. The course uses an interactive case study simulation to address many of the topics.

Participants will examine the ways communication occurs in an organization, communication styles, and techniques for gathering information. The second part of the course explores appropriate uses of coaching and counseling, and also addresses workplace violence, a related topic that must be addressed by HR professionals.

Who Should Take This Course?

Human Resources professionals who have responsibility for employee relations in their organizations. Employees who have recently assumed this function in addition to other duties.

Certificate Information

This course can be applied toward the following certificates:

Course Format

eCornell takes a problem-based approach to learning, and builds each course around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer specific questions about the course content. This course contains the following modules:

Communicating to Enhance Employee Relations

Four basic communication styles, and the connection between communication styles and communication problems
Using appropriate communication styles to address employee relations issues
Effective communication techniques
Methods of information gathering
The relationship between communication practices and employee relations

Coaching and Counseling for Improved Performance

The steps involved in coaching and counseling
Benefits of coaching and counseling from both an employee's and manager's perspective
Coaching and counseling techniques for specific situations

Benefits to the Learner

After completing this course, participants will be able to:

Utilize effective communication strategies to evaluate and resolve employee concerns and issues
Utilize effective coaching and counseling techniques and discipline strategies for improved performance
Discuss measures for preventing violence in the workplace

Authoring Faculty

Mary S. Rudder, Adjunct Instructor

Sponsoring School

Cornell University's School of Industrial and Labor Relations

Total Learning Time

Approximately 5-6 hours over a period of two weeks.

Enrollment

Price: $699.00
(This price is good as of 09/02/2010.)

Enroll Now

To register, click 'Enroll Now' at right, or contact an Enrollment Counselor at info@ecornell.com or 1-866-326-7635 (+1-607-330-3200 from outside the United States).

Certificate programs are eligible for eCornell Payment Plans. Discounts are available for military personnel, veterans, and Cornell University Alumni. eCornell programs are not eligible for financial aid or federal Pell Grants. Contact an enrollment counselor for more information.

Next 3 Course available dates are:

September 15, 2010
October 13, 2010
November 10, 2010

Click 'Enroll Now' to see available dates beyond November 10, 2010.

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HRCI Recertification

This course been approved for six (6) recertification credit hours toward PHR, SPHR, and GPHR recertification through the Human Resource Certification Institute. Please contact the Human Resource Certificate Institute (HRCI) for further information about certification or recertification.

Technical Requirements

With all eCornell courses, access is easy. Participants only need a computer and an Internet connection. To view specific technology requirements, visit our Technology Requirements page.