Service Excellence

eCornell is dedicated to maintaining a robust and responsive infrastructure of supportive services to both individual students and enterprise partners.  

The goal to be the best provider of scalable elearning services drives the mission of pursuing excellence.  Dedicated cross-functional teams representing every part of eCornell continually optimize processes to integrate best practices and innovations to facilitate the consistent delivery of Ivy League quality learning experiences. 

Both the organization and the individual learners are supported throughout the learning process. The results are tangible in high course completion rates, student satisfaction, quality of the online discourse, application of course content to the job, and overall effectiveness.

Our client services team, course instructors, and helpdesk support your initiative at each step in the process:

• Launching the initiative internally
• Online course orientations
• Course registration
• Initial log-in success
• Course discussion posting and class dialogue
• Maintaining the course schedule
• Completing the course requirements
• Receiving letters of completion and certificates
• Surveys and evaluation mechanisms