Case Study: IBM India

Target Audience: 

High-potential VPs and directors

Learning Needs: 

Strategic planning and financial acumen

Global Business Services–India (GBS-India) is IBM’s largest and most mature global delivery provider, spanning units that deal with infrastructure, applications, consulting, and business-process outsourcing. The group is IBM’s largest population outside of the United States, with approximately 70,000 employees and 6,500 managers in regional headquarters in Bangalore and  offices in 14 other cities.

The Challenge

Through a partnership with eCornell, to align GBS–India with IBM’s already formidable Bright Blue Executive Development Program, adapting processes to meet the Indian group’s special needs.

  • To build a leadership pipeline in growth markets by enhancing executive leadership and financial management skills.
  • To build bench strength to keep pace with extremely rapid growth in India’s markets. The participants were high-potential senior managers, directors, and vice presidents handpicked and nominated by the business unit leader and talent team.

Specific training goals included:

  • Increase the depth of each participant’s business acumen.
  • Help participants understand and develop a globally integrated, locally focused approach to business.
  • Reduce silos and territorial thinking to become more client-focused to consistently meet P&L targets.
The Solution and the Results

Through eCornell, GBS–India launched work-embedded certificate programs in leadership, strategic management, and financial management over four months as part of accelerated blended learning experience. Ninety-three percent of enrolled participants successfully completed the certificate programs from eCornell, and the pipeline of executive-ready talent in IBM’s India operations doubled in the first year.