Susan Brecher is the Director of HR Dispute Management and Resolution Certificate and Curriculum/Training Design at the Cornell ILR School’s Scheinmann Institute. She is an employment practices attorney and expert in training and curriculum design for both online and classroom-based workshops. She has served as Director of Statewide Management Programs and provided oversight of EEO, Labor Relations, Human Resources, and Management Development programs. Susan has partnered with over 100 private, public, and non-profit organizations to develop and present customized training programs. She has a law degree from Case Western Reserve University.
Employee relations is an increasingly important role within the HR function. Maintaining positive employee relations helps boost morale, reduce conflict, and raise workforce productivity.
In this course, you will develop an understanding of how to best facilitate relationships between an organization and its employees, employees and their managers, and employees and other employees. You'll be introduced to the Effective Employee Relations Conversations framework, which enables HR professionals to conduct effective conversations with team members at all levels of the organization. Throughout the course, you'll have an opportunity to apply key components of this framework by working through a variety of practice activities.
- Identify how to conduct effective employee relations conversations with managers and employees
- Take steps to ensure the message is heard
- Apply an effective employee relations framework to approach conversations with staff
- Determine how to successfully close an employee relations conversation
How It Works
Who Should Enroll
- Entry-level to senior HR professionals
- Global HR managers
- Employee relations managers
- HR generalists seeking to move into a specialized role