Interpreting the Behavior of Others


Course Overview

Understanding why people do what they do is the foundation of all influence. When you are inaccurate in doing this, your attempt to influence others will have random and unpredictable effects. But people are complex, and as a leader, you don’t have the time or resources to decipher everyone’s psyche. The key is to know when and how to tailor your approach to understanding others in different kinds of interactions.

In this course, you will learn how to become more accurate in attributing causes to behavior in limited interactions, as well as how to increase your ability to get at the heart of a problem when you have the time and resources to do so. Professor Filipowicz will also teach you how to use a set of tools that can help you understand other people with efficiency, accuracy, and impact.
  • Mid- to upper-level managers, high potentials, and senior leaders from every continent and from a diverse range of organizations and industries, including large and small for-profit companies, NGOs, and governmental agencies
  • Leaders seeking to improve the performance of themselves and their teams
  • Any level of manager or individual contributor who needs to be more effective in interacting with colleagues, clients, direct reports, and superiors