Anthony Capuano is Marriott’s Group President for Global Development, Design and Operations Services. He is responsible for the global development of all Marriott lodging brands and supervises multiple offices across North America, Europe, Asia, the Middle East, and Africa. He also has oversight responsibility for the company’s Global Design and Operations Services departments. Mr. Capuano earned his Bachelor’s degree in Hotel Administration from Cornell University. He is an active member of the Cornell Society of Hotelmen and a member of the Cornell School of Hotel Administration Dean’s Advisory Board. Mr. Capuano is also a member of the American Hotel and Lodging Association’s IREFAC Council, the Marriott International Board of Directors’ Committee for Excellence, and the Board of Trustees at the Holton-Arms School.
Leading Our Industry Forward
Event Overview
In this webinar, we will hear from two of the most renowned leaders in our industry: Keith Barr, Chief Executive Officer, Intercontinental Hotel Group and Anthony Capuano, Group President - Global Development, Design and Operations Services, Marriott International.
We will discuss the strategies these leaders are employing to steer their companies forward and strengthen our industry. Specifically, we will discuss how these global brands are strategizing for the future, and the opportunities they will leverage to weather the crisis and help the world return to the golden age of travel.
What You'll Learn
- The view of the pandemic from two of the most renowned industry leaders, including opportunities for new ways of doing business.
- Short and long-term strategies these leaders are employing to lead their companies through this crisis and emerge stronger than ever.
- Ways to rebuild traveler trust, including the value of loyalty programs and partnerships.
- How hotels may be operated differently in the future, and the role technology will play.
- What these leaders have personally learned from this experience as it relates to leadership.
Speakers
Kate Walsh is Dean of the Cornell Nolan School of Hotel Administration and E. M. Statler Professor. A professor of management, Dean Walsh has been a member of the Hotel School’s faculty since 2000. She received her Ph.D. from the Carroll School of Management at Boston College and her MPS degree from Cornell’s School of Hotel Administration. She holds a Bachelor of Science degree in Accounting from Fairfield University.
Dean Walsh’s primary research is in identity, leadership, and career development. She also conducts research examining the impact of strategic human capital investments. In addition to contributing to numerous books, Dean Walsh’s articles have appeared in such outlets as Journal of Management, Journal of Service Research, Journal of Organizational Behavior, Journal of Vocational Behavior, Human Resource Management Review, Organization Science, Career Development International, The Service Industries Journal, Trends in Organizational Behavior, Research in Management Consulting, Journal of Applied Behavioral Science, The Learning Organization, International Journal of Hospitality Management, and The Cornell Hospitality Quarterly.
Dean Walsh has extensive industry experience. She is the former director of training and development for Nikko Hotels International, corporate training manager for the former Bristol Hotels, and senior auditor for Loews Corporation. Dean Walsh is also a former New York State Certified Public Accountant.
Dean Walsh began her second term as dean on July 2, 2021. Since the beginning of her administration, she has focused on positioning Nolan for the future of hospitality business education as well as contributing to the Cornell SC Johnson College of Business. This includes undertaking a comprehensive renewal of the graduate and undergraduate curricula, developing Nolan’s online global presence, launching two new graduate degree programs, and providing thought leadership for the hospitality industry, most notably through the creation of industry-based webinars to guide the industry during the pandemic as well as supporting extensive outreach and engagement through Nolan’s six centers and institutes.
Dean Walsh serves on the boards of the American Hotel and Lodging Association, including serving on its Educational Foundation’s DE&I committee, and Yonsei University’s School of Business.
Keith Barr has spent more than 25 years working in the hospitality industry in a wide range of roles. He started his career in hotel operations and joined InterContinental Hotels Group in 2000. Since April 2011, he has been a member of IHG’s Executive Committee. Before being appointed CEO, Mr. Barr served as Chief Commercial Officer for four years. In this role, he led IHG’s global brand, loyalty, sales, and marketing functions, and oversaw IHG’s loyalty program, IHG® Rewards Club. Mr. Barr is also a Non-Executive Director of Yum! Brands and sits on the Board of WiHTL (Women in Hospitality, Travel & Leisure). He is a graduate of Cornell University’s School of Hotel Administration and is currently a member of the Dean’s Advisory Board for the Nolan School of Hotel Administration, Cornell SC Johnson College of Business.
Anthony Capuano is Marriott’s Group President for Global Development, Design and Operations Services. He is responsible for the global development of all Marriott lodging brands and supervises multiple offices across North America, Europe, Asia, the Middle East, and Africa. He also has oversight responsibility for the company’s Global Design and Operations Services departments. Mr. Capuano earned his Bachelor’s degree in Hotel Administration from Cornell University. He is an active member of the Cornell Society of Hotelmen and a member of the Cornell School of Hotel Administration Dean’s Advisory Board. Mr. Capuano is also a member of the American Hotel and Lodging Association’s IREFAC Council, the Marriott International Board of Directors’ Committee for Excellence, and the Board of Trustees at the Holton-Arms School.
Kate Walsh is Dean of the Cornell Nolan School of Hotel Administration and E. M. Statler Professor. A professor of management, Dean Walsh has been a member of the Hotel School’s faculty since 2000. She received her Ph.D. from the Carroll School of Management at Boston College and her MPS degree from Cornell’s School of Hotel Administration. She holds a Bachelor of Science degree in Accounting from Fairfield University.
Dean Walsh’s primary research is in identity, leadership, and career development. She also conducts research examining the impact of strategic human capital investments. In addition to contributing to numerous books, Dean Walsh’s articles have appeared in such outlets as Journal of Management, Journal of Service Research, Journal of Organizational Behavior, Journal of Vocational Behavior, Human Resource Management Review, Organization Science, Career Development International, The Service Industries Journal, Trends in Organizational Behavior, Research in Management Consulting, Journal of Applied Behavioral Science, The Learning Organization, International Journal of Hospitality Management, and The Cornell Hospitality Quarterly.
Dean Walsh has extensive industry experience. She is the former director of training and development for Nikko Hotels International, corporate training manager for the former Bristol Hotels, and senior auditor for Loews Corporation. Dean Walsh is also a former New York State Certified Public Accountant.
Dean Walsh began her second term as dean on July 2, 2021. Since the beginning of her administration, she has focused on positioning Nolan for the future of hospitality business education as well as contributing to the Cornell SC Johnson College of Business. This includes undertaking a comprehensive renewal of the graduate and undergraduate curricula, developing Nolan’s online global presence, launching two new graduate degree programs, and providing thought leadership for the hospitality industry, most notably through the creation of industry-based webinars to guide the industry during the pandemic as well as supporting extensive outreach and engagement through Nolan’s six centers and institutes.
Dean Walsh serves on the boards of the American Hotel and Lodging Association, including serving on its Educational Foundation’s DE&I committee, and Yonsei University’s School of Business.
Keith Barr has spent more than 25 years working in the hospitality industry in a wide range of roles. He started his career in hotel operations and joined InterContinental Hotels Group in 2000. Since April 2011, he has been a member of IHG’s Executive Committee. Before being appointed CEO, Mr. Barr served as Chief Commercial Officer for four years. In this role, he led IHG’s global brand, loyalty, sales, and marketing functions, and oversaw IHG’s loyalty program, IHG® Rewards Club. Mr. Barr is also a Non-Executive Director of Yum! Brands and sits on the Board of WiHTL (Women in Hospitality, Travel & Leisure). He is a graduate of Cornell University’s School of Hotel Administration and is currently a member of the Dean’s Advisory Board for the Nolan School of Hotel Administration, Cornell SC Johnson College of Business.
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