Hospitality

Next Event: TBA

The Hospitality Channel features Cornell University faculty who bring years of hospitality experience and leading-edge research to teach you the business of hospitality, including hotel and restaurant operations, real estate and finance, entrepreneurship, labor and employment relations and much more.

In these one-hour interactive sessions you’ll learn about:

  • Hospitality management and leadership
  • Marketing, sales, and merchandising
  • Revenue management and pricing strategies
  • Entrepreneurship in the hospitality industry
  • Delivering excellent service and creating great customer experiences
  • Human resources, training, team-building and employee management
  • Competitive positioning and strategic execution
  • The latest in research emerging from the School of Hotel Administration at Cornell
Webinar Information

Your Hospitality subscription will include access to these recordings of past webinars.

Traditionally, learning has been about taking big concepts and breaking them into smaller digestible bites. However, the reconstruction of these small pieces and taking a look at the big picture can make for enhanced learning and clearer understanding. Whether you find this perfectly logical or somewhat counterintuitive, there’s something worth examining here. Cornell Kathy LaTour has been researching how applying this learning approach to the wine industry not only allows people to get more out of their wine experience, but also a lot about consumer behaviors. In this one-hour online event with Professor Kathy LaTour, you will learn how:
– today’s wine experience is being innovated for the consumer
– the consumer experience is designed specifically for the wine industry – to better retain and recall experiences

Leading teams and getting results rests on your ability to frame, manage, and solve complex problems. Systems Thinking teaches us that these problems should not be looked at individually, but be treated as moving parts connected to a larger system. Looking through this lens can help you better analyze complex situations and help your team learn and grow.

In this one-hour online event with professors and systems scientists Derek and Laura Cabrera, you will learn how to:

  • Identify how complex problems are interconnected
  • Consider more effective methods for managing complex systems, situations, processes, and problems
  • Analyze and model changes to complex systems
  • Enhance the logic you use to solve problems
  • Build a culture that inspires systems thinking at organizational, team, and individual levels

A clearly defined scope, a reasonable schedule, and an ample budget are great for “typical” hospitality development projects. But what is typical? More often than not, project managers will have to contend with crazy owners, uncompromising municipalities, and changing construction climates. In this live discussion, you’ll be given the tools you need to navigate and deliver a project under these and other unexpected conditions.

In this one-hour online event with veteran project manager Brad Wellstead, you will:

  • Understand how the culture of a project will guide your schedule, budget, and decisions.
  • Learn how much wiggle room you’ll need to gracefully lead your project to a successful opening.
  • Develop a strategy for dealing with unexpected challenges.
  • Discuss the proper amount of time and funding to apply to your projects.
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