Hospitality

Next Event:  TBA 11/08/2017  1:00 pm EST 10/26/2017  1:00 pm EDT

The Hospitality Channel features Cornell University faculty who bring years of hospitality experience and leading-edge research to teach you the business of hospitality, including hotel and restaurant operations, real estate and finance, entrepreneurship, labor and employment relations and much more.

In these one-hour interactive sessions you’ll learn about:

  • Hospitality management and leadership
  • Marketing, sales, and merchandising
  • Revenue management and pricing strategies
  • Entrepreneurship in the hospitality industry
  • Delivering excellent service and creating great customer experiences
  • Human resources, training, team-building and employee management
  • Competitive positioning and strategic execution
  • The latest in research emerging from the School of Hotel Administration at Cornell

Webinar Information

The Hospitality WebSeries offers monthly webinars with esteemed Cornell University faculty. New webinars are being scheduled often in order to bring you the latest in industry news, trends, and best practices.

Join Cornell’s Elizabeth Martyn ’07 for an inside look at the Service Excellence On-Demand Training from Cornell University.

The 8-lesson online program provides teams with actionable frameworks for managing conversations and delivering what customers need, when they need it. You’ll learn how to unify your team’s approach to customer engagement with the same critical thinking skills and proven strategies taught in service education at Cornell University. Create a culture that’s designed to respond to challenges, exceed expectations and delight customers, earning their trust and continued business into the future.

In this live discussion, Elizabeth will provide insight into the program, answer your questions about the training, and make recommendations specific to your needs.

Join us to learn how you can bring Cornell expertise and world-class service excellence to your organization right away.

Memory can be unreliable. When recounting a service experience, the details can seem hazy. And research supports this; experiential memories can be highly subject to distortion. In addition, consumers trust and believe in their own experiences more so than any other form of information. This, of course, presents huge challenges for hospitality marketers and operations alike.

Enter Cornell hospitality researcher Kathy LaTour, whose research has investigated the malleability of memory and how to get consumers to retain more from their direct experiences. In this webcast, Prof. LaTour will discuss her research into consumer behavior and help your hospitality organization to create service experiences that ‘stick’ with your customers.

Your Hospitality subscription will include access to these recordings of past webinars.

Hospitality ownership groups typically enlist professional asset managers to work on their behalf with managers and operators who run businesses in their real estate investment spaces.

This is why it’s vitally important for property management teams, brands and management companies to understand the role of the asset manager and develop a successful co-working relationship.
This one-hour interactive live discussion will highlight key aspects of asset management, including where managers where might find natural conflict and how to navigate through differences.

By the conclusion of the discussion, attendees will:

  • Understand the general goals of an asset manager
  • Learn to develop strong partnerships with the asset manager
  • Learn to avoid and resolve common conflicts related to asset management

Workers in our growing gig economy are stuck in a regulatory grey area where they fit neither the standard legal definition of employee nor that of independent contractor.

There recent interest in differentiating a new, third category of employment: the independent worker. The idea, according to a 2015 discussion paper by The Hamilton Project, is to create an independent worker status that’s neutral compared to employee status—offering gig workers many of the same protections and benefits, while allowing intermediaries to pool workers to lower the costs of purchasing or providing insurance or other benefits without risking the relationship turning into that of employer/employee.

Join eCornell on September 18 12PM EST for a live online roundtable discussion on the future of the independent worker with Seth Harris, former Deputy Secretary for the U.S. Department of Labor alongside faculty colleagues from Cornell’s ILR School, professors Susanne Bruyère and Stephanie Thomas.

Let’s work together to help define the brave new world of independent work.

Servant Leadership is fast-becoming a prominent leadership style, and for good reason: It tends to increase trust and collaboration among team members, helps to build coalitions and community, and promotes ethical business practices.

While many leaders use the power of their position to direct and control employees, the Servant Leader listens; her focus is on understanding employees to develop and support them. Servant leaders flip the traditional relationship between the employee and the leader, fostering a strong service culture by empowering and involving workers.

Join this live interactive discussion, where we’ll discuss how servant leadership can transform your organization to one that is service-centered and culturally inclusive. This event is ideal for both the aspiring and experienced leader.

The Hospitality WebSeries features the following esteemed Cornell University faculty.

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