Hospitality

Next Event:  TBA 02/13/2018  1:00 pm EST 02/08/2018  12:00 pm EST

The Hospitality Channel features Cornell University faculty who bring years of hospitality experience and leading-edge research to teach you the business of hospitality, including hotel and restaurant operations, real estate and finance, entrepreneurship, labor and employment relations and much more.

In these one-hour interactive sessions you’ll learn about:

  • Hospitality management and leadership
  • Marketing, sales, and merchandising
  • Revenue management and pricing strategies
  • Entrepreneurship in the hospitality industry
  • Delivering excellent service and creating great customer experiences
  • Human resources, training, team-building and employee management
  • Competitive positioning and strategic execution
  • The latest in research emerging from the School of Hotel Administration at Cornell

Webinar Information

The Hospitality WebSeries offers monthly webinars with esteemed Cornell University faculty. New webinars are being scheduled often in order to bring you the latest in industry news, trends, and best practices.

Craft beer is booming. In 2017, sales exceeded 10 percent of the total U.S. beer market, and over the past decade, new higher quality products have flooded global markets. But the biggest trend in craft beer is experimentation: avid consumers want the new and different. Want to create a beer program that satisfies this thirst for experimentation?

Join a live online discussion with Cornell lecturer and beer service expert Douglass Miller, in which you’ll learn to navigate myriad choices and purchase products that fit your establishment’s needs.

Research—and business results—show that women and men are equally capable leaders, yet the culture in which they operate often obscures this fact and limits women’s potential. Join this live panel discussion with faculty experts from Cornell’s SC Johnson College of Business to learn how to recognize these cultural pitfalls, cultivate gender-balanced leadership skills, and become a more powerful leadership partner.

In this one-hour event, you’ll learn how to:

—Recognize organizational power dynamics and gender bias, including the “double bind,”
—Build supportive coalitions with colleagues,
—Advocate for and communicate your strengths, and
—Build a powerful executive presence.

This event is ideal for both aspiring and experienced leaders, as well as anyone interested in understanding gender issues in the workplace.

Your Hospitality subscription will include access to these recordings of past webinars.

Anyone who eats knows that certain foods taste even better when we pair them with others—think salt and caramel, cookies and milk, or smoked sausage slathered with grilled sweet peppers and onions. Wine has the same power, and customers will spend more money in restaurants that offer exciting wine and food combinations that enhance their dining experience.

Start building your perfect pairing capabilities by joining a live online discussion with Cornell food and beverage lecturer and wine educator Cheryl Stanley, in which you’ll learn the basics of food and wine pairing, as well as ideas for creative non-traditional pairings.

Join Cornell’s Elizabeth Martyn ’07 for an inside look at the Service Excellence On-Demand Training from Cornell University.

The 8-lesson online program provides teams with actionable frameworks for managing conversations and delivering what customers need, when they need it. You’ll learn how to unify your team’s approach to customer engagement with the same critical thinking skills and proven strategies taught in service education at Cornell University. Create a culture that’s designed to respond to challenges, exceed expectations and delight customers, earning their trust and continued business into the future.

In this live discussion, Elizabeth will provide insight into the program, answer your questions about the training, and make recommendations specific to your needs.

Join us to learn how you can bring Cornell expertise and world-class service excellence to your organization right away.

Hospitality ownership groups typically enlist professional asset managers to work on their behalf with managers and operators who run businesses in their real estate investment spaces.

This is why it’s vitally important for property management teams, brands and management companies to understand the role of the asset manager and develop a successful co-working relationship.
This one-hour interactive live discussion will highlight key aspects of asset management, including where managers where might find natural conflict and how to navigate through differences.

By the conclusion of the discussion, attendees will:

  • Understand the general goals of an asset manager
  • Learn to develop strong partnerships with the asset manager
  • Learn to avoid and resolve common conflicts related to asset management

The Hospitality WebSeries features the following esteemed Cornell University faculty.

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