Hospitality

Next Event:  TBA 10/26/2018  1:00 pm EDT 10/25/2018  1:00 pm EDT 10/12/2018  1:00 pm EDT 09/25/2018  1:00 pm EDT 09/19/2018  1:00 pm EDT

The Hospitality Channel features Cornell University faculty who bring years of hospitality experience and leading-edge research to teach you the business of hospitality, including hotel and restaurant operations, real estate and finance, entrepreneurship, labor and employment relations and much more.

In these one-hour interactive sessions you’ll learn about:

  • Hospitality management and leadership
  • Marketing, sales, and merchandising
  • Revenue management and pricing strategies
  • Entrepreneurship in the hospitality industry
  • Delivering excellent service and creating great customer experiences
  • Human resources, training, team-building and employee management
  • Competitive positioning and strategic execution
  • The latest in research emerging from the School of Hotel Administration at Cornell

Webinar Information

The Hospitality WebSeries offers monthly webinars with esteemed Cornell University faculty. New webinars are being scheduled often in order to bring you the latest in industry news, trends, and best practices.

Beyond the hashtags and headlines, a rapid shift is occurring in the way our society talks about and addresses harassment. For many HR professionals, this is uncharted territory. Yet HR teams are a crucial part of the solution; to succeed, they need to know what’s possible.

Join our live panel discussion with Cornell University experts to start navigating HR’s role in creating the systemic organizational and cultural changes needed to eliminate harassment and ensure all employees can thrive in a safe, respectful workplace.

Cornell panelists Susan Brecher and Katrina Nobles—researchers and experts in crisis, conflict, and HR management—will discuss what role HR plays in workplace harassment and strategic organizational guidance, as well as how to handle high-level policy decisions in the current environment and move toward rebuilding harassment-free workplace cultures.

Don’t miss this opportunity to ask your questions, have them answered live, and learn practical HR approaches to begin addressing this urgent problem.

From the #MeToo movement to ongoing battles over the rights of rideshare drivers and other gig economy workers, workplace conflicts and how to resolve them are major issues facing today’s organizations. For most companies, the ideal place to handle sexual harassment claims and other conflict areas is in the workplace itself through mandatory arbitration procedures that keep disputes out of the courts and out of the public eye.

In this lively one-hour online event with Susan Brecher and Katrina Nobles from Cornell University’s Scheinman Institute on Conflict Resolution, you will:

Discuss current issues in workplace conflict and how organizations are responding to them.
Explore the arguments for and against mandatory arbitration procedures.

Understand the importance of having an HR department that is prepared to deal with sexual harassment and other challenges.
Learn why allowing workplace conflicts to spill over to the court system can be seen as a cultural failure within an organization.

Analytics is quickly becoming as important to business success as reading and math. As the volume of available information grows, so does the need for today’s leaders to develop basic analytic and data science skills to make sense of it.

The ability to manage, understand and make decisions using data is now a highly-sought competency as businesses of all sizes have come to expect a strong grasp of analytic and data science skills from their leaders.

In this one-hour online event with Donna Haeger, a professor of economics and management at Cornell University, you will:

  • Learn how to turn analytic results into reliable decisions.
  • Understand how data-supported decisions increase your company’s competitive advantage and bottom line.
  • Develop a deeper understanding of descriptive analysis in order to leverage prescriptive and predictive modeling.

Your Hospitality subscription will include access to these recordings of past webinars.

Join Anthony Melchiorri from the Travel Channel’s Hotel Impossible and Elizabeth Martyn from the Hotel School at Cornell University for a fast-paced, practical discussion on how to become a world-class hotelier.

As host of Hotel Impossible, Anthony is known for his no-nonsense approach to management, his sharp attention to detail and his keen insight into customer behaviors. Combining this with Elizabeth’s experience in luxury hospitality and as an educator at Cornell’s Hotel School, and we’ve got the must-attend event for 2018.

Anthony and Elizabeth will share experiences and recommend strategies and tactics to help you become a world-class hotelier. If you’re aiming to make your hospitality career more meaningful and lucrative, make your first move by registering now.

Conflict is an inherent part of life, yet we often learn from society and our organizations that it’s something we need to “solve” or completely avoid—especially in the workplace. But what if conflict actually challenges employees to grow, change, and perform better? Over the past twenty years, many organizations have adopted this view, refocusing their efforts on supporting healthy, balanced workplace conflict. HR professionals are instrumental in shaping the strategy behind these efforts.

To learn more about this transformation and HR’s role, join us for a live discussion on March 21 at 1 PM EST with Cornell University’s Ariel Avgar, expert in employee relations and organizational conflict management.

In this live online event, Ariel will:

  • Introduce you to recent developments in organizational conflict management
  • Explore ways to be more proactive about conflict, better understand its potential benefits, and mitigate negative consequences
  • Provide you with a road map for applying a strategic lens to workplace conflict

To stand out in today’s sea of new lodging options, hotels must exceed guest expectations: offering functional, tech-friendly, and stylish rooms that delight. But good design takes time, and hotel brands that prioritize smart design decisions will reap the rewards in profitability and guest loyalty.

Don’t know where to start? Join this live discussion with Cornell University’s Stephani Robson, expert in restaurant and hotel facilities design, to learn how hotels are rethinking design and revamping their rooms for 21st century travelers.

In this live one-hour event, Stephani will:

  • Examine hotel guest room design from the perspectives of hotel guests, owners, managers, and brands
  • Teach you how to think about room design as a multifaceted tool to create outstanding guest experiences as well as profits, and
  • Answer your questions about anything related to hotel room design

The Hospitality WebSeries features the following esteemed Cornell University faculty.

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