eCornell takes pride in the level of help and support we offer our students and partners.

New to eCornell? Check out our FAQ.

Find answers to general questions as well as those concerning enrollment, pricing, certificates and courses.

Having a course issue? First, try our Knowledge Base.

You can take care of many common issues yourself, without having to contact our Help Desk. Check our Knowledge Base to quickly see the solutions to the most common problems.

If you enrolled via RedShift , please use this knowledge base for answers more specific to your needs.

If you cannot solve your issue using either knowledge base, please contact our Help Desk.

Send email to:


or call 1-800-801-0287
(+1-607-330-3200 from outside US)

Our Help Desk is staffed Monday through Friday, around the clock (Eastern Time zone).

Technical Requirements

Make sure your system meets the minimum hardware and software requirements you need to take eCornell courses. Find links to download and install any plug-ins you may need.