Understanding the impact and importance of employment laws in the context of your daily work is critical to your success.

In this course, you will review best practices for understanding, identifying, preventing, and managing employee-related issues that have potential legal concerns. You will gain up-to-date information on employment laws and court cases on employment practices. You'll also engage with case scenarios to apply practical implications of those laws on policies and day-to-day operations.

This course meets on the following dates and times:

  • Wed, October 28: 9am - 12:30pm EDT
  • Thu, October 29: 9am - 12:30pm EDT
  • Fri, October 30: 9am - 12:30pm EDT

What are the responsibilities and proactive initiatives that guide employee relations (ER) professionals?

In this course, you'll learn techniques for conducting effective conversations, making ER decisions, and managing performance issues. You'll practice coaching, counseling, progressive discipline strategies, navigating different work styles, and communication skills, including effective ways to phrase language. You'll leave with an extensive toolkit and guides to apply directly to your work.

This course meets at the following dates and times:

  • Tue, October 6: 9am - 12:30pm EDT
  • Wed, October 7: 9am - 12:30pm EDT
  • Thu, October 8: 9am - 12:30pm EDT

Helping to create and maintain a respectful workplace is important in every organization.

In this course, you'll examine current legal and policy concerns as well as best practices related to preventing harassment and retaliation. You'll review approaches from the perspectives of HR, managers, and employees for responding to inappropriate behaviors. You'll practice prevention strategies for creating a respectful workplace, including providing individual feedback. You'll also review requirements for training and explore preventive training options beyond legal standards.

This course meets at the following dates and times:

  • Mon, November 9: 9am - 12:30pm EST
  • Tue, November 10: 9am - 12:30pm EST

Conflict in the workplace is inevitable. Learning and applying key problem-solving skills can help you make conflict more manageable for everyone.

In this course, you'll learn techniques, tools, processes, and skills for facilitating conflict using a collaborative problem-solving approach for resolving one-on-one conflicts. Topics and tools focus on problem solving, listening and messaging skills, conflict styles, neutral issue statements, de-escalating emotions, developing options, and facilitating and gaining commitment.

This course meets at the following dates and times:

  • Wed, November 4: 9am - 12:30pm EST
  • Thu, November 5: 9am - 12:30pm EST
  • Fri, November 6: 9am - 12:30pm EST

Learn to use your emotional intelligence to interact with others, solve problems, and achieve higher performance.

Emotional intelligence (EI) is the ability to harness your emotions in sensing, understanding, and responding adeptly to social cues in your environment. It is often referred to as "common sense" that allows one to relate to people and get along in the world. Research has shown that EI is a far better predictor of success than IQ.

Emotional intelligence is what every leader uses to make pivotal decisions, plan projects and initiatives, solve problems, interact with clients, set performance expectations, communicate feedback, and collaborate with colleagues of all levels.

While your IQ will remain stable for most of your life, you can develop and perfect the competencies associated with EI to achieve higher performance as a leader. This workshop will show you how.

This course meets at the following dates and times:

  • Mon, November 9: 11am - 1:30pm EST
  • Thu, November 12: 11am - 1:30pm EST
  • Mon, November 16: 11am - 1:30pm EST
  • Thu, November 19: 11am - 1:30pm EST

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