The Information eCornell Collects
eCornell collects two kinds of information on this site: (1) registration information that is voluntarily supplied by visitors to this site who enroll in the programs offered through eCornell and (2) tracking information that is automatically collected as visitors navigate through this site.
Your data is used for purposes that you expect it to be used for such as fulfilling your order or providing services you requested. This may include providing you personalized content, features to enable you to interact with others, securing your data, and communicating about, improving, or troubleshooting the products or services being provided. We collect the following personal information from you:
- Contact Information such as name, email address, mailing address, phone number
- Billing Information such as credit card number, and billing address
We do not knowingly collect personal information from persons under the age of 13 years.
As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.
We use this information to:
Fulfill your order
Send you an order confirmation
Send you requested product or service information
Send product updates or warranty information
Respond to customer service requests
Administer your account
Respond to your questions and concerns
Correcting and Updating Your Personal Information
To review and update your personal information to ensure it is accurate, contact us at firstname.lastname@example.org.
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can unsubscribe here.
How eCornell Uses This Information
We do not sell, trade, or rent your personal information to others. We share your registration information with Cornell University, which will use it as a part of your enrollment in programs offered through eCornell. In addition, we may provide aggregated statistical data to reputable third-party vendors, but this data will include no personally identifying information. We may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of eCornell, Cornell University, our users, or others. We may also release information to your employer, if your enrollment is through a corporate agreement and disclosure is needed to comply with the employer’s request for information, and to any third party administrator, if your enrollment is through this third party administrator and disclosure is needed to comply with the third party administrator’s request for information. Customer data is retained by eCornell for as long as necessary to maintain business operations related to customer activities. In the event of bankruptcy or insolvency, all customer data would be destroyed. Customer data is retained by eCornell for as long as necessary to maintain business operations related to customer activities, 24 months after the last date of activity on the account. In the event of a merger, all customer data will be transferred to the new organization/entity. In the event of a bankruptcy or insolvency, all customer data would be destroyed.
How eCornell Protects Your Information
When you log in or use your credit card with us, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the data we collect is protected against unauthorized access. As effective as encryption technology is, however, no security system is completely impenetrable, so we cannot guarantee the absolute security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the lnternet.
You can contact us about this privacy statement by writing or email us at the address below:
950 Danby Road, Suite 150
Ithaca, NY 14850
If you and eCornell don’t resolve any dispute by informal negotiation, any other effort to resolve the dispute will be conducted exclusively by binding arbitration. You are giving up the right to litigate (or participate in as a party or class member) all disputes in court before a judge or jury. Instead, all disputes will be resolved before a neutral arbitrator, whose decision will be final except for a limited right of appeal under the Federal Arbitration Act. Any court with jurisdiction over the parties may enforce the arbitrator’s award.
In accordance with our commitment to protect personal privacy, eCornell adheres to the principles of the Safe Harbor Framework as developed by the U.S. Department of Commerce in consultation with the European Commission.
The seven principles and fifteen Frequently Asked Questions (FAQs) referred to in this policy constitute Safe Harbor privacy framework. These principles and FAQs may be found at: http://www.export.gov/safeharbor
Any student wishing to file a complaint against eCornell may contact the Course Operations department by emailing email@example.com or by calling 1-800-801-0287.