Service Excellence 
On-Demand Training

Logo: The Cornell School of Hotel Administration
  • Authored by:
    • Elizabeth Martyn, SHA ‘07 School of Hotel Administration at Cornell University
  • Consists of eight 30-45 minute lessons
  • Target Audience:
    • This training is designed for anyone who works with customers. Learners may come from any industry, but their job function demands that they routinely interact with and provide service to internal or external customers.

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