Virtual teams present a unique set of challenges, but also a unique set of opportunities. You may be a team leader or team member: in this course we will review some common challenges and opportunities that face virtual teams and some suggested strategies for addressing those challenges and capitalizing on the opportunities. You will leave this course with the skills and tools necessary to develop a plan for addressing challenges and opportunities on your own virtual and remote teams.
In this course, you will consider how well your team members understand the team’s mission and the members’ roles. You will explore strategies for building trust, encouraging engagement, and establishing commitment on your teams so they can reach your goals and avoid later remedial action. The strategies developed in this course will allow individuals setting up teams as well as those who have well-established teams improve their functionality and success.
Conflict on a team is unavoidable and necessary. In this course, you will explore strategies to encourage constructive conflict and to discourage destructive conflict. You will explore recommended negotiation techniques for managing conflict. You will then identify threats to communication, explore strategies to overcome those threats, and use those strategies productively on your virtual teams. One of the biggest challenges of a virtual team is figuring out who has what information and how to get it. You will identify strategies to manage information to help make decisions. By the end of this course you will have a toolbox of tips and strategies for maximizing the team’s communication.
In this course, you will take steps to create a more focused and results-driven virtual team that reaches and executes smart decisions. You will examine common decision traps and biases that teams fall into to try to avoid them. Finally, you will explore strategies for building accountability into decisions so you can more effectively get teams to do what they say they will do.
Virtual teams are often also multicultural teams, which brings opportunities but also challenges that can easily derail teams. You will identify those opportunities and challenges and explore structural strategies for managing cultural issues. You will also examine recommended best practices for improving a team’s cultural intelligence. A heightened cultural understanding will give team members and leaders the opportunity to fully capitalize on your team’s opportunities.

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