Innovations in Health, Hospitality, and Design

Next Event:  TBA

The Innovations in Health, Hospitality, Design and Senior Living Channel features Cornell University faculty who bring years of experience in hospitality, environmental design, and health policy. Learn from experts at the Cornell Institute for Healthy Futures, the first academic center in the country dedicated to integrating hospitality, health management/policy, and design thinking to enhance service excellence in healthcare, wellness, senior living and related industries.

Topics include:

  • Entrepreneurship and Innovation in Health, Hospitality, and Design
  • Innovating Across Senior Living and Care
  • The Intersection of Aging and Design
  • Behavioral Health
  • Wellness and Medical Tourism
  • Service Excellence in Home Health Care

Webinar Information

Your Innovations in Health, Hospitality, Design, and Senior Living subscription will include access to these recordings of past webinars.

Join Cornell’s Elizabeth Martyn ’07 for an inside look at the Service Excellence On-Demand Training from Cornell University.

The 8-lesson online program provides teams with actionable frameworks for managing conversations and delivering what customers need, when they need it. You’ll learn how to unify your team’s approach to customer engagement with the same critical thinking skills and proven strategies taught in service education at Cornell University. Create a culture that’s designed to respond to challenges, exceed expectations and delight customers, earning their trust and continued business into the future.

In this live discussion, Elizabeth will provide insight into the program, answer your questions about the training, and make recommendations specific to your needs.

Join us to learn how you can bring Cornell expertise and world-class service excellence to your organization right away.

A foundational idea behind the groundbreaking Cornell Institute for Healthy Futures is that the health, hospitality, and design areas are beginning to intersect more frequently providing collaborative business opportunities for entrepreneurs, and for individuals and organizations to develop innovative ways to improve services in a variety of health-related settings including hospitals, senior living, wellness, ambulatory care series, some hospitality settings and many more. This session will provide an overview of some examples of where this is taking place and discuss some of the opportunities in the space.

Event Takeaways:

  • An understanding of some examples of where health, hospitality and design already intersect
  • To be able to discuss some areas of potential opportunities for individual career development and advancement tapping into these trends
  • A general understanding of some potential new areas tapping into these different areas that might be opportunities for your organization to position itself for the future

A recent Cornell study looked closely at healthcare design features that can positively impact staff, patients and families in psychiatric environments and looked at how these design features are already being successfully used in existing facilities.

In this live discussion, join Cornell’s Mardelle Shepley as we look at how improvements such as staff support for private patient rooms, positive distraction, and close attention to aesthetics can improve the patient experience and yield better results for psychiatric care.

You will learn:

  • To interpret research and review recent data on environmental features of certain mental and behavioral health facilities.
  • How to use an assessment tool for evaluating mental and behavioral health facilities.
  • About pressing issues and the state of the art in mental and behavioral health design

The Innovations in Health, Hospitality, Design, and Senior Living WebSeries features the following esteemed Cornell University faculty.

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