Innovations in Health, Hospitality, and Design

Next Event:  TBA 10/26/2017  1:00 pm EDT

The Innovations in Health, Hospitality, Design and Senior Living Channel features Cornell University faculty who bring years of experience in hospitality, environmental design, and health policy. Learn from experts at the Cornell Institute for Healthy Futures, the first academic center in the country dedicated to integrating hospitality, health management/policy, and design thinking to enhance service excellence in healthcare, wellness, senior living and related industries.

Topics include:

  • Entrepreneurship and Innovation in Health, Hospitality, and Design
  • Innovating Across Senior Living and Care
  • The Intersection of Aging and Design
  • Behavioral Health
  • Wellness and Medical Tourism
  • Service Excellence in Home Health Care

Webinar Information

The Innovations in Health, Hospitality, Design, and Senior Living WebSeries offers monthly webinars with esteemed Cornell University faculty. New webinars are being scheduled often in order to bring you the latest in industry news, trends, and best practices.

Memory can be unreliable. When recounting a service experience, the details can seem hazy. And research supports this; experiential memories can be highly subject to distortion. In addition, consumers trust and believe in their own experiences more so than any other form of information. This, of course, presents huge challenges for hospitality marketers and operations alike.

Enter Cornell hospitality researcher Kathy LaTour, whose research has investigated the malleability of memory and how to get consumers to retain more from their direct experiences. In this webcast, Prof. LaTour will discuss her research into consumer behavior and help your hospitality organization to create service experiences that ‘stick’ with your customers.

Your Innovations in Health, Hospitality, Design, and Senior Living subscription will include access to these recordings of past webinars.

In our daily lives, we’ve become used to shaping our own experiences using technology (apps), new business models (Uber) and through feedback (Yelp). Just as consumers have more opportunities than ever before to shape and influence their experiences and interactions with the products and services they buy, employees increasingly expect this same type of experience in the workplace.

In this webcast, Chris Collins, Director of Cornell’s Center for Advanced Human Resources Studies (CAHRS) will discuss how these forces are impacting employees’ expectations and how companies are starting to rethink how to engage core employee populations through the use of technology, increased employee involvement through the use of design thinking, and reshaping the employee experience through new workplace designs. Professor Collins will also talk about the implications of these new activities for the HR function and HR leaders.

A foundational idea behind the groundbreaking Cornell Institute for Healthy Futures is that the health, hospitality, and design areas are beginning to intersect more frequently providing collaborative business opportunities for entrepreneurs, and for individuals and organizations to develop innovative ways to improve services in a variety of health-related settings including hospitals, senior living, wellness, ambulatory care series, some hospitality settings and many more. This session will provide an overview of some examples of where this is taking place and discuss some of the opportunities in the space.

Event Takeaways:

  • An understanding of some examples of where health, hospitality and design already intersect
  • To be able to discuss some areas of potential opportunities for individual career development and advancement tapping into these trends
  • A general understanding of some potential new areas tapping into these different areas that might be opportunities for your organization to position itself for the future

A recent Cornell study looked closely at healthcare design features that can positively impact staff, patients and families in psychiatric environments and looked at how these design features are already being successfully used in existing facilities.

In this live discussion, join Cornell’s Mardelle Shepley as we look at how improvements such as staff support for private patient rooms, positive distraction, and close attention to aesthetics can improve the patient experience and yield better results for psychiatric care.

You will learn:

  • To interpret research and review recent data on environmental features of certain mental and behavioral health facilities.
  • How to use an assessment tool for evaluating mental and behavioral health facilities.
  • About pressing issues and the state of the art in mental and behavioral health design

The Innovations in Health, Hospitality, Design, and Senior Living WebSeries features the following esteemed Cornell University faculty.

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